Cancellation & Refund Policy

This policy explains how cancellations and refunds work for LupinSync PDF Invoices Premium plans, operated by Bhoi Enterprises under the LupinSync.tech technology brand. The Free plan has no charge and nothing to cancel or refund. This policy should be read together with our Subscription Policy.

1. Cancelling a Premium subscription

You may cancel a Premium subscription's future renewal at any time. Cancelling stops the next billing cycle from being charged; it does not, by itself, retroactively refund a payment already successfully processed for the current billing period. Premium access typically continues until the end of the period you already paid for — see our Subscription Policy for details.

2. Recurring renewal cancellation

Because Premium plans renew automatically (monthly or yearly), cancelling recurring billing specifically stops future automatic charges. If you cancel the underlying payment mandate directly with your bank or payment app instead of through LupinSync, please also let us know so we can reconcile your subscription status correctly — see our Subscription Policy's section on mandate cancellation.

3. Duplicate charges

If you are charged more than once for the same billing period due to a technical or processing error, contact us with your payment reference. Once verified, the duplicate charge will be refunded to the original payment method.

4. Successful payment but failed provisioning

If a payment is successfully collected but your Premium license/entitlement is not correctly activated on your store due to an error on our side, contact us. We will first attempt to correct the provisioning; if we cannot, the affected payment will be refunded.

5. Incorrect charges

If you believe you were charged an incorrect amount, or charged for a plan you did not select, contact us with your payment reference so we can investigate and correct it, including a refund of any amount charged in error.

6. Technical service failure

If a significant, sustained failure of the Service prevents you from using Premium features you have paid for, contact us. We will review the specific circumstances and, where warranted, issue a full or partial refund or service credit.

7. Refunds required by applicable law

Nothing in this policy limits any refund, cancellation, or other right you have under applicable Indian consumer-protection or payment-aggregator regulations. Where such a right applies, we will honor it. We do not offer refunds “under any circumstances” as a blanket rule, and we do not promise a refund outside the situations described in this policy or required by law.

8. How refunds are processed

Approved refunds are processed to the original payment method through our payment processor (Razorpay), and the time for a refund to reflect in your account depends on your bank or payment provider. We do not currently guarantee a fixed number of business days for a refund to appear; we will update this section with a specific timeline once that is finalized.

9. How to request a cancellation or refund

Contact us through our Contact page, or, once a customer dashboard is available, through the Billing section of your account, with your subscription or payment reference. We aim to acknowledge cancellation and refund requests promptly.

10. Service operator

LupinSync.tech and LupinSync Invoices are operated by Bhoi Enterprises.