Subscription Policy

This Subscription Policy explains how recurring billing for LupinSync PDF Invoices Premium — operated by Bhoi Enterprises under the LupinSync.tech technology brand — is designed to work. It should be read together with our Terms and Conditions and our Cancellation & Refund Policy.

1. Plans and pricing

• Premium Monthly: ₹299, billed monthly (GST inclusive).
• Premium Yearly: ₹2,388, billed annually (equivalent to ₹199/month, GST inclusive).

Both Premium plans include the same Premium entitlements — see our Pricing page for the current feature list, and our Features page for what is available now.

2. Billing frequency and automatic renewal

Premium plans are recurring subscriptions. Premium Monthly renews every month; Premium Yearly renews every year, from the date the subscription began. Unless cancelled before the renewal date, a subscription renews automatically and the applicable plan price is charged again for the next period.

3. Customer payment mandate / AutoPay authorization

When recurring billing is enabled, it will require your explicit authorization of a recurring payment mandate with our payment processor (Razorpay) — for example, a card e-mandate or UPI AutoPay — consistent with the Reserve Bank of India's e-mandate framework, including any applicable Additional Factor of Authentication (AFA) and advance pre-debit notification from the relevant provider/bank/payment network before each recurring charge. We will not charge a recurring payment without a valid, current mandate.

4. Supported payment methods

When recurring billing is enabled, Premium billing is intended to support recurring payment methods offered through Razorpay, such as cards (with e-mandate) and UPI AutoPay. Exact supported methods will be confirmed here once billing goes live — none of these payment methods are active on LupinSync today.

5. Cancellation

You may cancel future renewal of a Premium subscription at any time. Cancelling stops the next billing cycle; it does not immediately end access to Premium features already paid for during the current, already-billed period (see “Premium access following cancellation” below).

6. Mandate cancellation / revocation

You may revoke your recurring payment mandate at any time, either through LupinSync (once available in your account) or directly with your bank/UPI app/card issuer. Revoking the mandate prevents any further recurring charge; it is treated the same as a cancellation of future renewal for the purpose of your LupinSync subscription status.

7. Failed recurring payments

If a scheduled recurring payment fails (for example, insufficient funds or an expired/declined instrument), we will not immediately remove Premium access. Your subscription enters a grace period during which we may retry the payment and will notify you of the failure. If payment is not successfully collected before the grace period ends, your subscription downgrades to the Free plan as described below. The exact grace-period duration is being finalized and will be confirmed here before billing launches.

8. Subscription status

A subscription may be Active, Pending (a recurring charge is being attempted), Halted (a payment attempt failed and is within its grace period), or Cancelled/Expired (renewal has stopped and any grace period has elapsed). Your current status will be visible in your customer dashboard once that is available.

9. Premium access following cancellation, non-payment, or downgrade

When a subscription is cancelled, its mandate is revoked, or a failed payment's grace period elapses without payment, your store downgrades to the Free plan. Downgrading does not delete or invalidate invoices you already issued while on Premium — previously issued invoices, including B2B GST invoices, remain viewable, downloadable, and re-generatable. Downgrading does prevent issuing new Premium-only invoices (such as new B2B GST invoices) until Premium is reactivated.

10. Trials

LupinSync does not currently offer a free trial of Premium. If a trial is introduced in the future, its terms (duration, conversion to a paid subscription, and cancellation) will be disclosed here and at the point of sign-up before you start one.

11. Complimentary / admin-granted Premium

LupinSync may, at its discretion, grant complimentary Premium access to a store without requiring a Razorpay payment (for example, for a limited evaluation period or as a goodwill gesture), for a limited or unlimited duration as specified at the time of the grant. A complimentary grant is not a paid subscription, carries no recurring billing or mandate, and may be modified or withdrawn by LupinSync as disclosed at the time it was granted.

12. Price changes

If we change Premium pricing, the new price will apply to renewals from the next billing cycle onward, and we will make reasonable efforts to notify active subscribers in advance of a price change taking effect on their subscription. A price change does not apply retroactively to a period you have already paid for.

13. Taxes

The Premium Monthly and Premium Yearly prices listed above are inclusive of applicable GST. No additional tax is added at checkout.

14. Relationship to our Refund Policy

Cancelling a subscription or revoking a mandate does not, by itself, entitle you to a refund of a payment already successfully processed. Refund eligibility is governed by our Cancellation & Refund Policy.

15. Questions

Questions about subscriptions or billing can be sent through our Contact page.

16. Service operator

LupinSync.tech and LupinSync Invoices are operated by Bhoi Enterprises.